Privacy Policy

1. Who we are

This website is operated by Avara Care Group, LLC, doing business as Avara Care At-Home ("Avara," "we," "us"), a home care agency serving Maricopa and Pinal Counties, Arizona. This policy explains what information we collect through this website, how we use it, and the choices you have.

2. Information you give us

When you fill out a form on this site, we collect the information you enter, which may include:

• Your name and phone number, and email address if you provide one
• Who needs care, where they live, and a description of their situation
• Whether the person is a veteran, and, on our VA Eligibility page, your answers about military service, VA enrollment and current VA benefits

Please do not include detailed medical records, Social Security numbers, or VA claim numbers in a website form. We will collect what we need by phone or in person during your care assessment.

3. Information collected automatically

• Approximate location. When the page loads, your browser contacts a location lookup service (ipwho.is, with ipapi.co as a backup) that estimates your city and ZIP code from your IP address. We use this only to show the phone number for the nearest Avara office. The phone routing result stays in your browser and is not saved with your form.
• Spam protection. When you submit a form, we record how long the page was open and whether a hidden field was filled in. This helps us filter out automated spam.
• Third-party content. This site loads fonts from Google Fonts and displays an embedded Google Map. Google may receive your IP address and browser information when these load. Google's use of that information is governed by the Google Privacy Policy.

We also use analytics and call tracking, described in section 7.

4. How we use your information

• To call, text or email you back about your request
• To schedule a free care evaluation and recommend care options
• To help veterans understand possible VA benefits and next steps
• To keep a record of inquiries and improve how we respond
• To protect the site from spam and misuse, and to meet legal obligations

We will not send you marketing messages unless you ask us to. If you no longer want us to contact you, tell us and we will stop.

5. How we store it

Form submissions are sent to a secure Google Workspace account controlled by Avara. Each submission is saved to a private spreadsheet and emailed to our care team. Access is limited to Avara staff who respond to inquiries.

6. When we share information

We do not sell, rent or trade your personal information. We share it only:

• With service providers that help us run the website, store submissions, measure site traffic and track calls, who may use it only to provide those services to us
• With the U.S. Department of Veterans Affairs, a referring provider, or a family member, only when you ask us to or authorize it
• When required by law, court order, or to protect someone's health or safety

7. Analytics and call tracking

Analytics. We use a website analytics service to understand how visitors use the site, such as which pages are viewed, how long visits last, what device and browser are used, the general area a visit comes from, and which website or search brought you here. This may use cookies or similar technology. We use this information in summary form to improve the site, not to identify you personally.

Call tracking. Some phone numbers on this site may be tracking numbers that forward to Avara. When you call one, our call tracking provider may record your phone number, the time and length of the call, and which page or ad led to the call. Calls may be recorded for quality and training purposes. We use this to understand which pages and advertising help people reach us.

You can block or delete cookies in your browser settings, and many browsers offer a "Do Not Track" or privacy mode. The site will still work if you do.

8. How long we keep it

We keep inquiry information for as long as needed to respond and follow up, and for a reasonable period afterward for our records. If you do not become a client, you may ask us to delete your inquiry at any time.

9. Your choices

You may ask us to tell you what information we have about you, correct it, or delete it. You may also ask us to stop contacting you. Email az@avaracare.com, call us, or write to the address below, and we will respond within a reasonable time.

10. Security

This site is served over an encrypted connection (HTTPS), and submissions are stored in an access-controlled account. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

11. Children

This site is intended for adults. We do not knowingly collect information from children under 13.

12. Changes to this policy

We may update this policy from time to time. The effective date at the top of this page shows when it was last changed.

13. Contact us

Avara Care Group, LLC
1845 S Dobson Rd. Ste 205
Mesa, AZ 85202
(888) 912-2224
az@avaracare.com